FAQS

We provide clear, professional financial services including pensions, investments, protection and mortgage advice. Our focus is on long‑term relationships, transparency and helping clients make informed decisions.

Yes. Rose Financial Services Ltd is authorised and regulated by the Financial Conduct Authority (FCA). This means we follow strict rules designed to protect clients and ensure fair, transparent service.

Yes — but only through a formal advice process.
We do not provide personalised advice through social media, email FAQs or general enquiries. Any recommendations are given only after understanding your circumstances, goals and financial position.

You can contact us by phone, email or through our website’s enquiry form. We’ll arrange an initial conversation to understand what you need and explain how we can help.

It’s helpful to bring:
-    Recent financial statements
-    Pension or investment documents
-    Mortgage details (if relevant)
-    Identification (for compliance checks)
If you’re unsure, we’ll guide you through what’s needed.

No. Your first consultation is free.
We use this time to understand your needs and explain our services, fees and process before you decide whether to proceed.

Our fees depend on the type of service you require.
We will always explain costs clearly and in writing before any work begins. There are no hidden charges.

Yes. We can review your existing arrangements and explain your options.
Any recommendations will be based on what is suitable for your circumstances.

Yes. We offer in‑person, phone and video appointments to suit your schedule.

This varies depending on the complexity of your situation.
Simple cases may take a few days, while more detailed planning can take several weeks. We’ll keep you updated at every stage.